GENERAL SUMMARY:  Under the general supervision of the Director of Residential Services and according to established policies and procedures, has primary responsibility of case management for families who reside in the Safe Home and the Transitional Housing Program.


  1. Conducts activities necessary to admit women and their children to the Safe Home. Records necessary information, explains house rules, tours house, distributes linens and other necessary items, and otherwise orients new guests.
  1. Responsible for implementing transitional services to families who are leaving the Safe Home. Contact with families must be made in order to develop transitional plan. Assist in developing long term plan for economic stability through employment and/or job training program.  Assess aptitudes, interests, specific financial needs and progress and help client set realistic goals and timelines. 
  1. Provide crisis intervention, advocacy and support to guests in the Safe Home and Transitional Housing Program. Assist in identifying immediate and long term needs, reviewing options and setting goals; makes referrals as necessary.
  1. Maintain demographic statistics on guests who reside in both the Safe Home and Transitional Housing Program and compile weekly and monthly reports through data entry.
  1. Represent agency at various local housing providers meetings as needed.
  1. Facilitate evening group on budgeting and individually set budget plan with guest.
  1. Facilitate weekly guests meeting to discuss problems and complaints, menu planning, chore assignments, etc.
  1. Responsible for billing and/or collecting rent directly from guest as appropriate.
  1. Responsible for maintaining donation room and maintaining inventory of donations received in conjunction with other Case Manager.
  1. Research and create links with established local and statewide employment and housing resources such as job banks, businesses, adult education programs, housing authorities, statewide housing organizations, etc.
  1. Responsible for receiving, screening, routing and/or responding to telephone calls to the Victims of Crime Helpline and agency helpline. Determines appropriateness for safe home residency gives information and makes referrals. 
  1. Coordinate annual Share the Spirit Program in conjunction with other Case Manager during the holiday season.
  1. Responsible to provide rotating on-call weekend coverage as needed to shelter facility.
  1. Additional duties necessary for the efficient operation of the agency may be assigned.


  1. A high level of interpersonal skills to provide support and assistance to clients.
  1. Verbal communication skills to represent agency.
  1. Commitment and sensitivity to issues related to the needs of families in crisis, particularly those affected by domestic violence.
  1. The ability to appropriately and effectively deal with stressful situations.
  1. The physical ability to lift heavy items.


Work environment is often noisy, with more than average exposure to communicable disease (colds, flu, virus etc.).

Work involves in-state travel to provide weekly outreach visits to clients and to pick up food and household supplies.  A valid driver’s license and automobile insurance is required.


A combination of education and experience demonstrating acquisition of the SKILLS AND ABILITIES REQUIRED.

A level of knowledge equivalent to that which would be acquired by a minimum of an Bachelor's Degree with prior substance abuse experience.

Bilingual ability in English/Spanish required.

This job description is intended to describe the general nature and level of work performed; the Principal Duties and Responsibilities are a representative, but not exhaustive list of duties performed.

If you're interested in applying for this position, please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it..


This job description is intended to describe the general nature and level of work performed; the Principal Duties and Responsibilities are a representative, but not exhaustive list of duties performed.

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