Director of Residential Services

Blackstone Valley Advocacy Center – Pawtucket, RI

The Blackstone Valley Advocacy Center is a non profit organization providing comprehensive services to victims of domestic violence.

GENERAL SUMMARY: Under the supervision of the Executive Director, provides oversight of the functions and activities of the Residential Programs Unit, which includes an emergency shelter, transitional housing units, and a 24-hour Helpline.


  1. Assumes overall responsibility for residential programming, day-to-day activities, budgeting and reporting internally and to individual funding sources.
  2. Familiarity with federal, state and local funding sources
  3. Oversees program activities
  4. Prepares monthly staffing schedules.
  5. Provides supervision to residential services direct service staff according to established policies and procedures.
  6. Responsible for the leases, contracts and relationships with off-site property owners.
  7. Purchases all food and household supplies for the emergency shelter within budgetary guidelines. Purchase food items for all meals in quality and quantity sufficient to meet the nutritional needs of families in alignment with USDA requirements.
  8. Arranges for necessary repairs to transitional and shelter facilities.
  9. Provides crisis intervention, advocacy and support to clients. Assist clients in identifying immediate needs, reviewing options and setting goals; make referral as necessary.
  10. Receives and responds to all calls to the agency and 800-Victims of Crime Helpline from victims in crisis, police and medical personnel, and others.       Provide information on services provided, determine appropriateness for shelter residency and make referrals as necessary.
  11. Oversee demographic statistics on clients who reside in programs in the residential services unit. Compile weekly and monthly reports.
  12. Represents the agency at various local housing provider meetings and other meetings as required.
  13. Responsible to provide rotating on-call weekend coverage as needed to the shelter facility.
  14. Additional duties may be assigned.


  1. A high level of organizational skills to engage in diverse functions.
  2. Analytical ability in managing nonprofit programs effectively.
  3. A high level of interpersonal skills to provide support and assistance to clients and to facilitate group discussions.
  4. The physical ability to lift heavy items.
  5. Commitment and sensitivity to issues related to the needs of families, particularly those affected by domestic violence.
  6. The ability to appropriately and effectively deal with crises and stressful situations.


  • Work environment is often noisy, with more than average exposure to communicable disease (colds, flu, virus, etc.).
  • Work involves frequent in-state travel to pick up food and household supplies, and occasional transportation to in-state meetings.


  • Bachelor’s Degree in a related field
  • Previous management of similar programs
  • Bilingual ability in English/Spanish or English/Portuguese preferred.

This job description is intended to describe the general nature and level of work performed; the Principal Duties and Responsibilities are a representative, but not exhaustive, list of duties performed.

If you're interested in applying for this position, please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it..

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