GENERAL SUMMARY:  Under the supervision of the Director of Residential Services and according to established policies and procedures, has primary responsibility of case management focusing on support for children in families who reside in the Safe Home and the Transitional Housing Program.


1.  Conducts activities necessary to admit women and their children to the Safe Home.  Records necessary information, explains house rules, tours, distributes linens and other necessary items, and otherwise orients new guests.

2.  Responsible for implementing transitional services to families who are leaving the Safe Home. Assist in developing long -term plan for economic stability through employment and/or job training program. Assessment of interests, financial needs and progress. Support guests in goal planning and timelines. 

3.  Provide crisis intervention, advocacy and support to guests in the Safe Home and Transitional Housing Program.  Assist in identifying immediate and long -term needs, reviewing options and setting goals; make referrals as necessary.

4.  Maintain demographic statistics on guests who reside in both the Safe Home and Transitional Housing Program and compile weekly and monthly reports through data entry.

5.  Represent agency at various local housing providers meetings as needed.

6.  Facilitate children’s group events and individual sessions.

7.  Facilitate weekly guests meeting to discuss care plans and goals.

8.  Responsible for billing and/or collecting rent directly from guest as appropriate. 

9.  Responsible for maintaining donation room and maintaining inventory of donations received in conjunction with other staff.

10.  Research and create links with established local and statewide employment and housing resources such as job banks, businesses, adult education programs, housing authorities, statewide housing organizations, etc.

11.  Responsible for receiving, screening, routing and/or responding to telephone calls to the Victims of Crime Helpline and agency helpline as needed.

12.  Participation in on-call weekend and emergency coverage as needed to safe home.

13. Additional duties necessary for the efficient operation of the agency assigned.


1.  A high level of interpersonal skills to provide support and assistance to clients.

2.  Commitment and sensitivity to issues related to the needs of families in crisis, particularly those affected by domestic violence.

3.  The ability to appropriately and effectively deal with crisis level situations.

4.  The physical ability to lift heavy items.


Work environment is often noisy, with more than average exposure to communicable disease (Colds, Flu, Covid-19 virus etc.).

Work involves in-state travel to provide weekly outreach visits to clients, pick up food and household supplies.  A valid driver’s license and automobile insurance is required.


A combination of education and experience demonstrating acquisition of the SKILLS AND ABILITIES REQUIRED.

A level of knowledge equivalent to that which is acquired by a minimum of a Bachelor's Degree, trauma informed services and child development.

Bilingual ability in English/Spanish preferred.

This job description is intended to describe the general nature and level of work performed; the Principal Duties and Responsibilities are a representative, but not exhaustive list of duties performed.

If interested, please send resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

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